Member and Provider Update:
AmeriHealth Caritas Iowa’s contract with the Iowa Health Link program ended on November 30, 2017. Therefore, AmeriHealth Caritas Iowa is no longer providing member services.
However, if you have general questions about a health care claim or an appeal on a denied claim that was incurred prior to 12/1/17, please call AmeriHealth Caritas Iowa Member Services at 1-855-332-2440 (TTY 1-844-214-2471).
If you have questions regarding the selection of a new health plan or enrollment, please contact Iowa Medicaid Member Services at 1-800-338-8366 or 515-256-4606 in the Des Moines area.
If you get a bill or statement
As a member, you do not have to pay for medically necessary covered services you get from an Iowa Medicaid provider. If you get a bill or statement, call Member Services at 1-855-332-2440 (TTY: 1-844-214-2471) right away.
Focus on Fitness update
The AmeriHealth Caritas Iowa Focus on Fitness gym membership program was terminated on November 30, 2017. No new memberships will be awarded to AmeriHealth Caritas Iowa members or their families who complete a gym application after the termination date.
Your rights and responsibilities
- Complaints and grievances.
If you have a problem with your care that we can't fix, you can file a grievance.
If we made a decision about your care that you don't agree with, you can file an appeal.
- State fair hearings.
If you're not happy about an appeal, you can request a state fair hearing.
- Notice of Privacy Practices. (PDF)
We must follow the duties and privacy practices described in this notice.
- Report fraud, waste, and abuse.
Report Medicaid fraud. It is the law.
Can’t find what you’re looking for or have a question? Call AmeriHealth Caritas Iowa Member Services at 1-855-332-2440 (TTY: 1-844-214-2471) 24 hours a day, 7 days a week.