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Contact Us

Have a question or want more information about AmeriHealth Caritas Iowa? Use the contact information below to get in touch.

Help in other languages

If you do not speak English, we can help you. Our language line service has representatives who speak languages other than English. Interpreter services do not cost you any money. Call us at 1-855-332-2440 (TTY 1-844-214-2471) to connect to the language line for interpreter services.

Our address

Reach us by mail at:

AmeriHealth Caritas Iowa
P.O. Box 1516
Des Moines, IA 50305

Members

If you have a question about your benefits or how to join AmeriHealth Caritas Iowa, check your member handbook.

By email

If you can't find an answer in your handbook, send us a secure email through our secure contact form.

If you have a question about a health care topic, email our nurses. They will call you back within 24 hours. 

By phone

For questions about... Call...
AmeriHealth Caritas Iowa, your benefits or how to join AmeriHealth Caritas Iowa Member Services:
1-855-332-2440 (TTY 1-844-214-2471)
Your health when you can't get in touch with your primary care provider (PCP) Nurse Call Line:
1-855-216-6065
Setting up a ride to a doctor's appointment Non-emergency medical transportation (NEMT) routine reservations:
1-855-346-9760
The status of your scheduled ride NEMT Where's My Ride?:
1-855-212-2213
Your pharmacy benefits PerformRxSM Iowa Member Services (pharmacy services):
1-855-248-0453 (TTY 1-855-205-0983)
Filing a grievance AmeriHealth Caritas Iowa Member Services:
1-855-332-2440 (TTY 1-844-214-2471)
Suspected fraud or abuse Fraud Hotline:
1-866-833-9718

 

Providers

By email

Our secure contact email form will be available soon. Until then, if you have questions, use the phone numbers below to give us a call.

By phone

For questions about... Call...
AmeriHealth Caritas Iowa Provider Services:
1-844-411-0579
Prior authorizations Utilization Management:
1-844-411-0604
Behavioral health prior authorizations Behavioral Health Utilization Management:
1-844-214-2474
Prior authorization after hours Nurse Call Line:
1-855-216-6065
A medical determination Peer-to-peer line
1-844-412-7887
Appeals Provider appeals:
1-844-214-2473
Unusual occurrences AmeriHealth Caritas Iowa risk manager:
1-844-411-0579
Claims Provider Services:
1-844-411-0579